Terms & Conditions
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Pets Local Ltd or its content suppliers and is protected by U.K. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Pets Local Ltd and is protected by copyright laws.
All software used on this site is the property of Pets Local Ltd or its software suppliers and is protected by copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
Pets Local Ltd and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at the address below.
Use Of Site:
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Pets Local Ltd. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we have reason to believe that customer conduct violates applicable law or is harmful to the interests of Pets Local Ltd and its affiliates.
Our Refund Policy & Distance Selling Regulations:
We pride ourselves on offering you a service second to none and take complaints very seriously. We will always try our hardest to make sure that you receive your goods in the best possible condition and on time. However if you do receive an item that is faulty or has been damaged while in the post, please e-mail us at firstname.lastname@example.org before you return the item to us at the address below, as unauthorised returns will not be credited. We will require your name, address, postcode, telephone number, date of your order and your order reference number. This number can be found on the top of your invoice that is e-mailed to you when you place your order.
If we cannot supply any of your order we will notify you via e-mail. If we can only supply part of your order we will dispatch the product(s) that are available and you will be notified of this when you receive your order. Please note that if a product(s) is Out Of Stock you will be refunded immediately for the missing product(s). You do have the option of informing us Not To Send your order if an item is Out Of Stock. You can do this by telling us in the Additional Comments Box when you place your order.
We give full protection completely compliant with the UK Consumer Protection (Distance Selling) Regulations Act - the Electronic Commerce Directive 2000, the Distance Selling Directive 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations Act 2005. Under these Acts you are entitled to have a 14-day cooling off period. You have the right to cancel your order and receive the goods component of the price and initial delivery charges back in full. This is subject to you returning the goods to us in an unused re-sellable condition with all security seals, labels and packaging intact.
Please note that your statutory rights are unaffected. The cooling off period starts when the contract is concluded and ends 14 days after the day the goods are delivered to your order address. When returning goods please note that we will not refund your postage costs and you must return the goods to us at your own cost using Recorded Delivery only and you must provide proof of postage.
When returning any goods we will require a signed declaration from you that states that the goods were faulty, damaged or unwanted at the time of delivery. We will also require your name, address, postcode, telephone number, date of your order and your order reference number. This number can be found on the top of your invoice that is e-mailed to you when you place your order. If you fail to do this then we will not be liable to refund you.
Faulty, damaged or unwanted goods must be sent to our Returns Department at the address given below. Once you have obtained authorisation from us and cancelled your order we will wait no more than 7 days for the goods to be returned. If we do not receive the goods back within 7 days we will not be liable to refund you. When we have received the goods back in an acceptable condition all money paid, less the original postage cost will be returned to you within 30 days of the date of cancellation or receipt of the goods in accordance with the Distance Selling Directive 2000.
If goods are faulty or damaged on arrival or later than a guaranteed (not estimated) delivery date we will replace them. If we cannot replace them we will give you a full refund, or if you prefer a Credit Note. Your postage costs will also be refunded on receipt of the goods, once a member of our staff has examined the goods. Please note that we do not accept responsibility for late delivery caused by industrial action. Please allow plenty of time for delivery.
Due to the nature of our business particular scrutiny will be used in connection with returning faulty, damaged or unwanted goods. If there is a discrepancy over the returned goods Pets Local Ltd will contact you within 7 days of receipt to discuss this. If goods are faulty, damaged or unwanted and you fail to inform us of this within 14 days then Pets Local Ltd shall consider the products being as described, of satisfactory quality and fit for their purposes and we may not accept any reject at a later date.
All returns once authorised should be sent via Recorded Delivery to:
Pets Local Ltd.
Takeley Business Centre.
Unit 8 Dunmow Road.
Essex. CM22 6SJ